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Frequently Asked Questions
  1. ZVince Borrow
  2. Purchase Related
  3. Purchase Related

I clicked Return Item but would like to purchase that piece. What should I do?

Please contact us by email at support@vinceunfold.com and we will respond between the hours of Monday—Friday, 9 AM–5 PM (ET). You can also call us at 1-844-265-5582. Our regular phone support hours are Monday–Friday, 9 AM– 5 PM (ET).

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  • I want to purchase during my daily usage period. How do I purchase it?
  • Can I purchase an item during my borrow period?
  • Can I use a different credit card than the one attached to my account to purchase an item?
  • I clicked Return Item but would like to purchase that piece. What should I do?
  • Do you price match borrowed items to the current retail price?
  • I sent back an item that I love. Can I buy it?
  • Can I purchase a borrowed item in a different size than the one I borrowed?
  • I purchased an item. However, I want to cancel the transaction and get my refund.
  • I received a notice saying I can keep the item for $0. What does that mean?
  • What is the daily usage discount towards my user price?
See more
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Try Quick Answers before contacting Customer Service

SUPPORT

Email: support@vinceunfold.com

Talk to us: Mon – Fri 9am – 5pm ET

(1-844-265-5582)